Installing a NearDesk Card Reader on your Reception PC

Currently our Card Reader software only supports Microsoft Windows based computers.  If you are using a different kind of computer such as Apple Mac, you can either move your users in and out manually or we may be able to supply you with a standalone device.

  • Sufficient privileges on your PC to install and run the software; this may require the assistance of your IT Support.

Installing the Card Reader

  1. Connect the NearDesk Card Reader to one of the available USB on your PC.  The red light on reader should turn on after a few seconds.
  2. Log into http://app.neardesk.com and go to your reception dashboard and click on the Download card reader installation files link and to start the download of the zipped up installation files.
  3. As the file is a zip file, you will need software such as Winzip or 7zip (free) installed on your PC to open and run the installation files – these are standard bits of software which may already be installed on your PC.
  4. Find and open the downloaded zip file and run the ‘NearDeskCardReaderInstaller.exe’  installer.   You may need administrator privileges to do this.
  5. Once the NearDesk ‘Card Watcher Application’ has successfully installed, you should see an ‘ND’ icon in your system tray (near to where your battery indicator is).   Right click on this icon and select ‘Settings’.
  6. In the field labelled ‘Location Password’  enter the location password which will have been included in you activation email into this box. NB This is not the same as your NearDesk password.

Test it’s Working

  1. Connect the NearDesk Card Reader to one of the available USB on your PC.  The red light on reader should turn on after a few seconds.
  2. With your the ‘Reception’ tab selected on your internet browser, place a NearDesk Card on the reader and you should immediately see details relating to that card appear on the screen.

Troubleshooting

If you have trouble downloading or installing the software, you may need to contact your IT support to assist you with this step.

If you have managed to install the software and enter the settings, but it is still not working, please contact us so we can assist.